WEB & APP TERMS & CONDITIONS

1. Our Intellectual Property:

We will hold intellectual Property of any source code, graphic designs and/or logos and site copy created specifically for the client until payment of the final invoice has been received. At this time it will become the property of the client.

2. Clients Responsibilities with Regard to Copyright:

In situations where the client provides images, text and animations for their website or mobile app they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by us in the construction of the website or mobile app may have been purchased under licence from stock image suppliers. These images are generally only licensed for use on a single website or mobile app and may not be used in publicity material. The website or mobile app owner is legally responsible for ensuring that this does not happen. If you wish to use any images from the site for other purposes please contact us for clarification.

3. Clients Feedback & Deadlines

The client must provide urteam with accurate and precise feedback. This feedback must offer a genuine representation of the client’s experience with the project.

urteam will provide the Client with an opportunity to make tweaks and changes to the look and feel of the website before the site goes into development. Changes to the design after will be chargeable. Once the site moves to ‘Demo Mode’ we provide the client the ability to provide a review and QA of the site, urteam will then work on all acceptable tasks. We allow a maximum of two rounds of QA and additional is on a goodwill basis and at this point the development will be deemed as accepted and approved by the client.

Client-imposed deadlines can only be guaranteed by urteam in such cases where the client agrees to submit the final content in its entirety. Failure to do so will render any proposed deadline null and void.

Client-imposed deadlines can only be guaranteed by urteam before a project commencement and must be requested by the client in writing. For this commitment to be enforced urteam will send confirmation within our proposal before commencement of the project or in a separate document titled ‘Client-imposed deadlines’.

4. Force majeure:

For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of urteam including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of urteam or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of urteam or subcontractors.

urteam shall not be liable to the Client as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.

5. Cancellation:

Should the client wish to cancel a project at any point during the process they shall remain liable for the work that has taken place and shall be invoiced accordingly. For more information visit our refund policy page

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing.

6. Quotations:

The price quoted to the client is for the work agreed on the quotation only. Should the client decide that changes are required after work on the website or mobile app commences, then we will accept these changes with the provision that additional charges may have to be negotiated.

7. Payment terms:

Payment is currently accepted via bank transfer.

Payments are made to us in increments as outlined on your invoice.

Client orders totalling lower than £1,000 require all content to be ready within two weeks of the acceptance of the quote plus the terms & conditions. Failure to comply with these terms will require the client to settle the invoice regardless of whether the website or mobile app is complete.

Without limiting any other right or remedy of urteam, if the Client fails to make any payment due to uretam under the Contract by the due date for payment (Due Date), urteam shall have the right to charge interest on the overdue amount at the rate of four per cent per annum above the then current Barclays base rate accruing on a daily basis from the Due Date until the date of actual payment of the overdue amount, whether before or after judgment, and compounding quarterly.

The Client shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Client shall not be entitled to assert any credit, set-off or counterclaim against urteam in order to justify withholding payment of any such amount in whole or in part. urteam may, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by urteam to the Client.

8. Future work:

The website or mobile app is provided to and accepted by the client as a fully functioning, completed work. By agreeing for the site to go ‘live’, the client is accepting that they are fully satisfied with the site. Any future structural or design changes to the site would require the issuing of a new quotation.

urteam cannot accept responsibility for the development if any third party (other than urteam) work on the sites code. Such alterations include, but are not limited to additions, modifications or deletions.

9. Compliance with Ecommerce, Accessibility or Other Regulations:

We design websites & mobile apps in accordance with the client’s specifications. It is the client’s responsibility to ensure that the website and its content comply with current regulations. We cannot accept responsibility for any failure to comply with regulations related to accessibility, selling online or regulations related to a specific business or trade. We recommend that where compliance related to any website, mobile app or business is complex it may be necessary for the client to take legal advice from their solicitor

10. Hacking, defacing, viruses and spyware

Hacking, defacing, virus, database and spyware injection attempts are an unfortunately common part of internet life. Whilst we build your site to be as secure as possible, we can accept no legal responsibility for any damages to reputation or monetary loss caused by illegal activity or the actions of others once it has been put live.

11. Development Code

We do not guarantee that our websites and developments will be free from bugs or viruses. The extensions, plugins and themes that are used are 3rd party code and we are not responsible for the upkeep of these once a project has been delivered. You are responsible for ensuring the site is safe and secure, we suggest you keep your site updated and use appropriate firewall and virus protection software.

All information and services are provided “as is” without warranty or condition of any kind. We disclaim all warranties and conditions with regard to this information and services, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

12. Hosting

We use hosting experts and our rackspace is optimised for our developments if you decide to host your site with another hosting company, urteam cannot be held responsible in any way for the future operation of the site or that it operates or functions as urteam intended once it has been transferred away from our servers.